需求：在C4C UI里创建web service(maintain ticket)，然后通过ABSL代码消费。
1. 创建一个新的Communication Arrangement

基于Manage Tickets这个标准的Communication Scenario创建一个Communication Arrangement:

因为我是在当前C4C系统上的ABSL里调用当前C4C系统提供的Web Service，所以Communication System选择Local：

当然这个Local的communication system也是需要在这个地方自己创建一个的：

Authentication method可以维护成"User ID and Password", 给该创建的arrangement维护communication user的password：

将该Arrangement的WSDL下载到本地。

2. 在Cloud Studio里创建一个新的External Web Service Integration:

将第一步下载的WSDL文件夹加载进去：

点击finish，在Studio里能看到自动生成了两个文件。

双击.csd(communication scenario definition), 将Communication Type改为A2X改为：

切换到Services tab, 选择Custom Outbound Services->JerryTicket2->MaintainBundle

激活之后，在Communication Scenario的列表里也能看到JerryTicket2这个communication scenario了。

3. 基于前一步创建的communication scenario JerryTicket2创建一个Communication arrangement。至此C4C配置完成。

ABSL代码如下：

import ABSL;

import AP.CRM.Global;

import AP.Common.GDT;

var ticketReq: JerryTicket2.MaintainBundle.Request;

var SerReq : JerryTicket2.MaintainBundle.Request.ServiceRequestBundleMaintainRequest2_sync.ServiceRequest ;

var SrvReqItem : JerryTicket2.MaintainBundle.Request.ServiceRequestBundleMaintainRequest2_sync.ServiceRequest.Item;

SerReq.actionCode = "06";

SerReq.ID = this.ID;

var counter = 0;

while(counter < 500)

{

SrvReqItem.actionCode = "01"; //Create Item

SrvReqItem.Description.content = "Add item from WS" ;

SrvReqItem.ProductID.content = "P120100";

SrvReqItem.RequestedQuantity.content = 1.0;

SrvReqItem.RequestedQuantity.unitCode = "EA";

SrvReqItem.UserServiceTransactionProcessingTypeCode = "SRP0";

SerReq.Item.Add(SrvReqItem);

counter = counter + 1;

}

ticketReq.ServiceRequestBundleMaintainRequest2_sync.ServiceRequest.Add(SerReq);

var response = Library::JerryTicket2.MaintainBundle(ticketReq,"","JerryTicket2");

CRM, C4C和Hybris的工作流简介

CRM的例子

Step by Step to debug IC inbox workflow WS14000164

C4C

• Custom recipient determination in workflow rule done on Account BO

• Automatically send an Email notification to line manager via Workflow in Account application

Hybris

Hybris workflow的框架实现代码在这个folder里：

而应用层面使用的workflow，和ABAP workflow一样有所谓workflow template的概念。下图是ABAP workflow template的一个例子:

Hybris workflow:

也是通过impex定义的：

impex 中包括 WorkflowTemplate， WorkflowActionTemplate， WorkflowDecisionTemplate， WorkflowActionTemplateLinkTemplateRelation 这四种类型的model

1. 一个workflow至少有3三 种类型(start/normal/end)的 action

2. 一个action最少有一种decision

3. 一个decision 可以通过 WorkflowActionTemplateLinkTemplateRelation 链接到下一个action上 直到结束节点 end.

创建workflow及触发decision：

public void autoCreateWorkFlow(PrincipalModel principal, KeyInfoModel info) {
   validateParameterNotNull(principal, "principal model cannot be null");

   UserModel admin = userService.getUserForUID(ADMIN_CODE);

   WorkflowTemplateModel workflowTemplate = workflowTemplateService.getWorkflowTemplateForCode(workflowTemplateCode);

   //create a new workflow for given workflowtemplate

   final WorkflowModel workflow = workflowService.createWorkflow(workflowTemplate, admin);

   //add attachment for workflow

  final WorkflowItemAttachmentModel attachment = modelService.create(WorkflowItemAttachmentModel.class);

  AbstractOrderEntryModel orderEntry = info.getOrderEntry();

  attachment.setItem(info.getOrderEntry());

  attachment.setWorkflow(workflow);

  attachment.setCode(orderEntry.getPk()+"_OrderEntry");

  this.modelService.save(attachment);

  this.modelService.refresh(attachment);

  workflow.setAttachments(Collections.singletonList(attachment));

  workflowProcessingService.startWorkflow(workflow);

  this.autoDoStartDecision(workflow, admin);

}