《IPCC V200R001C80SPC700 Agent Gateway开发指南》获取指定技能队列排队总人数问题

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wangshicheng 发表于 2019/12/09 16:21:37 2019/12/09
【摘要】 【问题简要】签入后调用获取指定技能队列排队总人数接口,返回没有权限访问【期望解决时间】2019-12-09【问题现象描述】按照《IPCC V200R001C80SPC700 Agent Gateway开发指南》文档开发签入后调用获取指定技能队列排队总人数,配置工号角色为质检员,技能组为95,调签入接口成功,返回如下json1,用该工号调获取指定技能队列排队总人数,返回没权限访问,返回如下js...

【问题简要】签入后调用获取指定技能队列排队总人数接口,返回没有权限访问

【期望解决时间】2019-12-09

【问题现象描述】按照《IPCC V200R001C80SPC700 Agent Gateway开发指南》文档开发签入后调用获取指定技能队列排队总人数,配置工号角色为质检员,技能组为95,调签入接口成功,返回如下json1,用该工号调获取指定技能队列排队总人数,返回没权限访问,返回如下json2:

json1:

{

    "message""",

    "retcode""0",

    "result": {

        "sipport""5060",

        "vdnid"2,

        "statisticlist": [

            {

                "vdnId"null,

                "infoType""currentCallTalkTime",

                "displaySwitch""OFF"

            },

            {

                "vdnId"null,

                "infoType""callAnswerNumbers",

                "displaySwitch""OFF"

            },

            {

                "vdnId"null,

                "infoType""textChatAnswerNumbers",

                "displaySwitch""OFF"

            },

            {

                "vdnId"null,

                "infoType""workStatusTime",

                "displaySwitch""OFF"

            },

            {

                "vdnId"null,

                "infoType""todayCallNumbers",

                "displaySwitch""OFF"

            },

            {

                "vdnId"null,

                "infoType""todayTalkTime",

                "displaySwitch""OFF"

            },

            {

                "vdnId"null,

                "infoType""todayAvgTalkTime",

                "displaySwitch""OFF"

            },

            {

                "vdnId"null,

                "infoType""employeeFlag",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""employeeName",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""phoneNo",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""employeeNo",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""employeeType",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""queryType",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""identifyCardNo",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""country",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""mobileNo",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""param1",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""param2",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""param3",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""param4",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""param5",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""param6",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""param7",

                "displaySwitch"""

            },

            {

                "vdnId"null,

                "infoType""param8",

                "displaySwitch"""

            }

        ],

        "workno""12666",

        "loginconfiglist": [

            {

                "vdnId"null,

                "loginType""capScreen",

                "loginValue""0"

            },

            {

                "vdnId"null,

                "loginType""softphoneFlag",

                "loginValue"""

            },

            {

                "vdnId"null,

                "loginType""loginType",

                "loginValue""default"

            },

            {

                "vdnId"null,

                "loginType""automaticLogin",

                "loginValue""OFF"

            },

            {

                "vdnId"null,

                "loginType""screenshotControl",

                "loginValue""default"

            },

            {

                "vdnId"null,

                "loginType""threeReleaseDropAll",

                "loginValue""OFF"

            },

            {

                "vdnId"null,

                "loginType""inboundRing",

                "loginValue""OFF"

            },

            {

                "vdnId"null,

                "loginType""outboundRing",

                "loginValue""OFF"

            },

            {

                "vdnId"null,

                "loginType""innerOpenEyeCodec",

                "loginValue""0,4,8,18"

            },

            {

                "vdnId"null,

                "loginType""textchatRemindFlag",

                "loginValue""OFF"

            }

        ],

        "sipip""10.166.37.64",

        "mediatype""TFF"

    }

}

json2:


{

    "retcode""000-003",

    "message""no right to invite resouce",

    "result"""

}

请问是什么原因呢?


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